WELCOME TO TICKETMASTER
We're glad you're here. As fans ourselves, we're all about being there live to see the performers we love. So we’ve created this page to help you get the most out of Ticketmaster. You’ll find links to everything you need to know about buying tickets, navigating your account, finding out when tickets go on sale, and much more.
EVERYTHING TO KNOW ABOUT YOUR ACCOUNT
From making sure your info is current to easily managing and transferring your tickets, here’s everything you want and need to know about how to use your account.
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ACCOUNT USER GUIDE
Get the most out of your Ticketmaster account with this guide full of ticket tips and other important info.
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KEEP IT ALL UP TO DATE
View your profile details, update your billing information, manage your alerts and preferences and more.
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VERIFY YOUR ACCOUNT
Verifying your phone number gives you extra protection against bots and other malicious technology.
Learn How -
ACCOUNT PROTECTION
Here are some vital steps you can take to protect against hackers looking to claim your tickets.
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TRANSFER TICKETS
Send tickets to friends and family securely, allowing everyone to enter the event with their own ticket.
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TICKETMASTER APP
Access your tickets, discover events, and get personalized reccs — all from the palm of your hand.
Download the App
Favorites & Alerts
Everyone’s got a favorite. Get custom alerts for the teams, artists, shows and venues you love by adding them to your Favorites and setting reminders.
BUYING TICKETS
The first step toward your best chance at getting the tickets you want is to be prepared ahead of time. Here are some tips to help you get ready for when tickets go on sale.
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GET READY FOR THE SALE
Here’s how to prepare for when tickets go on sale, so you have the best chance at making sure you’re there live.
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HOW TO GET INTO THE PRESALE
Here’s a list of the different types of presales, and how you can get a presale code.
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TICKETMASTER REQUEST
Ticketmaster Request is a simple way to request tickets to popular shows, so you don’t have to compete in a first-come, first-served sale.
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VIP PACKAGES & UPGRADES
There’s no better way to level up your live concert experience than with a VIP package or upgrade.
Learn more about these special packages, which can include:
- Amazing seats (packages only)
- Exclusive merchandise
- Opportunities to meet the artist
- Crowd-free merch shopping
- Exclusive backstage or lounge access
- Early entry to the venue
SELLING TICKETS
Change of plans after you’ve already bought tickets? Don’t stress. We’ve got a variety of ways to safely and securely sell your tickets.
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SELL YOUR TICKETS
If resale is available for your event, you can sell your tickets in three easy steps.
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HOW TO GET PAID
Got questions about how and when you get paid for tickets you sell? It's all on this page.
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SELL INSTANTLY
When applicable, you may have an offer to sell your tickets instantly.
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FACE VALUE EXCHANGE
When available for your event, you can buy and sell tickets at the prices set by the artists.
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REFUNDS & EXCHANGES
Event get canceled or postponed? Did you find better seats available and want to exchange your tickets? You’ve got options.
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EXCHANGES & UPGRADES
Did you purchase tickets but now see better seats? We may be able to help with an exchange if the event is at least 24 hours away.
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EVENT REFUNDS
We’ve gathered a list of answers to questions you might have about rescheduled or canceled events.
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TICKET INSURANCE
With event ticket insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, and more, you'll get 100% of the ticket price returned to you.
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TICKETING & SAFETY
Nothing’s more important to us than providing a safe and secure way to buy tickets. But you can never be too careful — here’s how to avoid ticketing scams.
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PROTECT AGAINST TICKETING SCAMS
To help keep you safe from those selling illegitimate tickets, we put together a few tips on how to protect yourself from ticketing scams.
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COMMON BROADWAY SCAMS
To make sure your Broadway experience is fraud-free, read these tips before buying tickets.
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AVOID FAKE TICKETS
If you see tickets listed on another marketplace before an event goes on sale, they may be “spec tickets.”
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VENUE TIPS
You’ve got the tickets! Now what? Here are some helpful tips to get ready for your event, from what to bring to important info on getting in.
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CONCERT DOS AND DON’TS
View our ultimate checklist of what to bring (and what not to bring) to a concert.
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VENUE GUIDES
Check out bag policies, parking and admission info, capacity and seating options and much more for venues across the country.
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FEES & PRICING INFO
We share all the truths behind ticket fees, from who sets them (and why you have to pay them) to where they go.
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PRICING TRUTHS
What role does Ticketmaster play in fees and pricing? What causes high ticket prices? It’s all here.
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PRICING & FEES
How are ticket prices and fees determined? What do the different fees mean? Dig in here.
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TICKETING TRUTHS
For even more info on fees, check out the Ticketing Truths page.
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Help & Contact Us
Have a question? We’ve got the answer. And if you don’t find it, just reach out. We’re here to help.
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HELP CENTER
Find the answers to questions around tickets, transfers, resale, and everything else.
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HOW TO REACH US
We're here to help — get in touch with us by email, chat or phone.
Contact Us